FAQ
Frequently asked questions about Web & Online.
What is included in Start, Plus and Pro?
Depending on the level, the packages combine one or two .de domains with 1, 5 or 10 mailboxes of 15 GB each and matching support. Websites remain a separate custom service.
Can I use my existing domain?
Yes. An existing domain can be transferred or remain with its current provider and be connected after ownership verification.
Do I have to transfer my domain?
No. A transfer is not required.
Can I order only a domain, email or a website?
Yes. Individual products and custom project services remain available independently of the packages.
Can I change package later?
Moving between Start, Plus and Pro is planned. The scope and effects will be shown clearly before a change.
What is the difference between individual products and packages?
Individual products meet one specific need. Packages combine domain, email and support in a coordinated framework.
How are prices billed?
Recurring products are billed annually. The additional monthly amount is a calculated comparison value.
How is email protected?
SPF defines permitted sending routes, DKIM adds a verifiable signature and DMARC determines how failed checks should be handled.
What happens after a package change?
Domains, mailboxes and support scope are assigned to the new package. Any necessary adjustments are agreed in advance.
What is a standard domain?
A standard domain stays within the cost limit defined for the package. Premium domains and special extensions are quoted separately.
Are aliases and forwarding included?
Yes. Aliases and forwarding are planned; their scope and setup are matched to the purchased product.
How do I access my mailbox?
Access is planned through the browser and through compatible software and mobile devices.
What do SPF, DKIM and DMARC mean?
SPF describes permitted sending routes, DKIM signs messages and DMARC defines rules for failed checks. Together they make misuse of your domain harder.